If the product is unusable due to damage or defects during transportation (excluding packaging defects) , please contact us through the official website customer service function within 5 days of receiving the product to arrange a return or exchange.

The return process for products that cannot be used due to the aforementioned defects is as follows:
1. After the official customer service confirms that the damage is not man-made after arrival, please send the product (including the outer box, accessories, accompanying items, and instruction manual) to the company's designated address within 5 days and pay it on delivery by SF Express (only accepted in Hong Kong and Macau).

2. If you exchange a product due to defects within 5 days of receipt, our company will be responsible for the SF Express shipping fee.

The following situations are not subject to exchange terms :

1. Products that are determined by customer service to be not defective or damaged during transportation.
2. The receipt and any product (including outer box, accessories, accompanying items and instruction manual) are missing
3. If we have not contacted you for more than 5 days after the product arrived.

Exchange procedures :
To request an exchange, please use the customer service function within 5 days of receiving the product and fill in the following information to request a return.

Title: Exchange Application Content:
● Name of the person who ordered the product ● Daytime telephone number ● Order number ● Product name and quantity ● Reason for return (defective condition)

We will then send you a return process and address. Please follow our customer service instructions to complete the return process.
* Please note that we will not accept returns if you do not return the item following the above procedures.
* We may ask you to send us photos that can prove the fault or defect.